TYPE:ServiceMODEL:JettaYEAR:2023
Great service and very respectful.
Average Score (161 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
02-07-2025
Thank you for sharing your experience, Montanna! It's great to hear that Jesse made your service experience great, and that we were able fix all the concerns with your Jetta. We appreciate your kind words! White Allen Volkswagen
TYPE:ServiceMODEL:AtlasYEAR:2018
For the first time ever I was charged a $50.00 shop fee. My husband inquired about it and the man checking him out said there was nothing he could do about it. I told the tech twice, once in person and another time via our text thread, about VW coupons I received in the mail. My bill didn’t include those. Your service department is over priced. My husband is a mechanic but because of the computer in the car he is limited to the work he can do on my car. You all are robbing people. I was told I needed a battery and it would cost almost $500 for a new battery installed. My husband bought me a battery and installed it for a little over $200. I’ve been coming to your dealership well before i bought the Atlas. I had a Jetta. I will not be back. My husband and I were looking for another Jetta or Arteon, but now he’s uninterested in buying a VW because of you all and the last few service experiences we’ve had. The only man I’d trust in that dealership, who has been consistent and friendly, is your washer (Steeler dude). That guy deserves a raise. He’s the most honest person at your dealership. The rest of you can go kick rocks. You won’t be getting anymore of our business or money.
02-05-2025
Jennifer, Thank you for sharing your feedback with us. We are genuinely sorry to hear about your recent experience here with our service dept. Our goal is to always provide exceptional service, to reflect our value in our manufacturers and our pricing, and apologies we fell short of that goal. Regarding the shop fee, we understand, as it's another added cost to your service... To clarify, our shop fee is a standard practice communicated and explained before any service begins, and is used to ensure higher quality work. We apologize if this was not made clear during your recent visit, and we appreciate your bringing that to our attention. With the VW coupons, we regret that we didn't follow thru with what was communicated. We make every effort to honor all applicable discounts and coupons. We tried reaching out to review your specific case, but we haven't heard back. If you'd still like to, please reach back out, and we can correct this for you immediately! Lastly, regarding the battery replacement, we apologize if our quote did not meet your expectations. Our pricing reflects the use of genuine VW parts and factory trained technicians to ensure quality and reliability. We understand that alternative options may have been available, and we respect your choice to have pursued a different solution. We will share your compliments with our team member you mentioned, as recognition of their outstanding service. Kenny is the best of the best, he will appreciate the comment and will take great pride in that and we thank you. We value yours and your husbands loyalty over the years, and couldn't appreciate more to be apart of the history of your Atlas. Deeply regret that recent experiences have left you considering alternatives. Hope to be able to have a chance to fix this! Thank you for all the information Jennifer, Best regards, White Allen Volkswagen
TYPE:ServiceMODEL:TaosYEAR:2023
Great communication and friendly service.
02-03-2025
Misty, Thank you for the kind words about our service team. We are happy to hear we were able to get the issue resolved at pickup and that everyone was helpful. Please let us know if there is anything else you need. We look forward to serving you in the future. Thank you!
TYPE:ServiceMODEL:TaosYEAR:2024
Jesse was great. He was very friendly and took really good care of me and my car.
01-28-2025
Jim, It's always a pleasure, glad we could take care of your concerns, and happy to hear all went well working with Jesse! We appreciate your business! White Allen Volkswagen
TYPE:ServiceMODEL:ID.4YEAR:2021
Good experience, everyone was friendly and helpful.
01-27-2025
Mr. Rundle, We greatly appreciate your feedback, and it's always a pleasure servicing your ID.4. Glad to hear everything went well! White Allen Volkswagen
TYPE:ServiceMODEL:TiguanYEAR:2021
The team was professional, considerate, and answered my questions honestly and thoroughly.
01-20-2025
John, Thank you so much for your kind words, John! We're thrilled to hear that Tim and our service department provided you with a professional and considerate experience. It was our pleasure to answer your questions thoroughly. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Safe travels in your VW Tiguan! 🚗 White Allen Volkswagen
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:ServiceMODEL:TiguanYEAR:2020
Excellent customer care and service. Very accommodating, cant ask for more!
01-13-2025
Anja, Thank you so much for your kind review! We’re thrilled to hear that you had such a positive experience with our team. We’re glad to know we met your expectations. We appreciate your trust in us and your VW Tiguan, and we look forward to serving you again in the future. If you ever need anything, don’t hesitate to reach out! White Allen Volkswagen
TYPE:ServiceMODEL:TaosYEAR:2024
Our salesman Briston Koller went above and to set us up in a loaner car right away while our car was in for service.
01-13-2025
Cheryl, Thank you for taking the time to leave such a review! We’re pleased to hear that Briston Koller went above and beyond to ensure you had a loaner car right away while your vehicle was in for service. We appreciate your trust in us and look forward to serving you again in the future! Thanks, White Allen Volkswagen
TYPE:ServiceMODEL:PassatYEAR:2022
The service is consistently very good…
01-13-2025
Frank, Thank you for the feedback as always, pleasure each visit, we appreciate your trust in us and look forward to serving you again in the future! White Allen Volkswagen