5-Year Complimentary Safe & Secure Plan
Help on the way
Drive with confidence, knowing we're here for you when things don't go as planned. Your 5-year complimentary plan1 includes:
ICE VERSION
ICE Get 5 Years of Safe & Secure at No Additional Cost
Help on the road
Safe & Secure is available when you activate myVW1, providing emergency support when you're out on the road. With Automatic Crash Notifications2, Anti-Theft Alerts3 and Stolen Vehicle Location5 services available with compatible vehicles, you can drive with confidence knowing we're here to help.
To enable Safe & Secure in your vehicle, accept the Car-Net Terms of Service during myVW sign up, select the Shop tab of the myVW app and activate your plan, including five-year access from the original vehicle date of purchase.
EV VERSION
Get 5 Years of Safe & Secure at No Additional Cost
Help on the road
Safe & Secure is available when you activate myVW1, providing emergency support when you're out on the road. With Emergency Assistance2, Automatic Crash Notifications2, and Information Assistance4 available with compatible vehicles, you can drive with confidence knowing we're here to help.
To enable Safe & Secure in your vehicle, accept the Car-Net Terms of Service during myVW sign up, select the Shop tab of the myVW app and activate your plan, including five-year access from the original vehicle date of purchase.
Features
Emergency Assistance1
If you or a passenger need help, you can press the SOS Button in your vehicle and a Safe & Secure Emergency Specialist can send help to your vehicle's location.
1 Emergency Assistance may require additional payment for emergency and other third-party services rendered such as towing or ambulance transport services.
Automatic Crash Notifications1
When your vehicle detects a deployed airbag2 or rollover, it will automatically connect you with the Volkswagen Response Center to see if you need assistance.
1 Automatic Crash Notifications may require additional payment for emergency and other third-party services rendered such as towing or ambulance transport services.
2 Airbags are supplemental restraints only and will not deploy under all crash circumstances. Always use safety belts and seat children only in the rear, using restraint systems appropriate for their size and age
Anti-Theft Alerts1
Receive an alert right to your smartphone when your vehicle alarm is triggered.
1 Anti-Theft Alerts require myVW mobile app. Message and data rates may apply. Anti-theft Alerts are not available on ID.4 or ID. Buzz.
Information Assistance1
You can contact one of our agents for help with a touch of the i-button.
1 Information Assistance is not available on MY21 ID.4.
Stolen Vehicle Locator1
If your vehicle is ever stolen, the Volkswagen Response Center can work with authorities to access your vehicle's location remotely.
1 Stolen Vehicle Locator is for use by law enforcement authorities only. See Terms of Service for details. Stolen Vehicle Locator is not available on ID.4 or ID. Buzz.
Disclaimer(s)
1. 5-year Car-Net Safe & Secure connected vehicle services available on most MY20 and newer vehicles. For customers who do not have an existing Safe & Secure plan, the Safe & Secure included plan will begin on original (new, unused) vehicle in-service (purchase) date or June 1, 2023, whichever is later. Connected vehicle services are not available on most MY20 Passat vehicles. Valid in the U.S. only. Rental fleet vehicles and vehicles that are or have been classified as totaled, salvaged, or rebuilt are not eligible. Paid subscription is required to continue services after included plan expires. Visit the shop tab in the myVW mobile app to see how much time is remaining on your Safe & Secure plan. All services and features may not be available on all vehicles. For example, ID.4 and ID. Buzz vehicles do not include Stolen Vehicle Location services or Anti-Theft Alerts, and MY21 ID.4 vehicles do not have the Information Assistance service.
If Car-Net connected vehicle services disclaimer is not present within the same page view, please also add the following to the above disclaimer:
Car-Net connected vehicle services are available on most MY20 and newer vehicles and require a trial or paid subscription, some of which may have their own terms and conditions. All connected vehicle services require the myVW app and myVW account, cellular connectivity, network compatible hardware, availability of vehicle GPS signal, and acceptance of Terms of Service. Not all services and features are available on all vehicles and some features may require the most recent software update. Services depend on connection to and continued availability of 4G LTE cellular service, which is outside of Volkswagen's control. Services are not guaranteed or warranted in the event of 4G LTE network shutdowns, obsolescence, or other unavailability of connectivity due to existing vehicle hardware or other factors. All services are subject to change, discontinuation, or cancellation without notice. Certain Car-Net connected vehicle services may require additional payment for emergency or other third-party services rendered such as towing or ambulance transport services. Message and data rates may apply for app and web features. Connected vehicle services are not available on most MY20 Passat vehicles or rental fleet vehicles. See Terms of Service, Privacy Statement, and other important information at http://vw.com/carnet . Always pay careful attention to the road and do not drive while distracted.
2. Automatic Crash Notifications and Emergency Assistance may require additional payment for emergency and other third-party services rendered such as towing or ambulance transport services.
3. Anti-Theft Alerts require myVW mobile app. Message and data rates may apply. Anti-theft Alerts are not available on ID.4 or ID. Buzz.
4. Information Assistance is not available on MY21 ID.4.
5. Stolen Vehicle Locator is for use by law enforcement authorities only. See Terms of Service for details. Stolen Vehicle Locator is not available on ID.4 or ID. Buzz.