TYPE:ServiceMODEL:PassatYEAR:2018
Chad, at the service center, kept me informed throughout the process and explained all necessary repairs.
Average Score (175 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
03-19-2025
Ivy, Thank you so much for your kind words! We take pride in offering transparent and attentive service, and we are glad that Chad was able to meet those standards for you. If you ever need anything in the future, please don't hesitate to reach out. We appreciate your trust in our service department! Take care, White Allen Volkswagen
TYPE:ServiceMODEL:PassatYEAR:2018
The appointment logistics were fine. I was shocked that my entire radio and touchscreen needed to be replaced after only 37,000 miles. I bought the car new in 2019 and barely drive. I don't want to spend $1,500 for a replacement radio. My wife wants to buy a new VW for a second car but this is the third major defect with this car and I won't go with VW again.
03-17-2025
Mr. Johnson, Thank you for your feedback. We completely understand your frustration—it's never ideal to see an issue like this at such low mileage, and we share your disappointment. While a full factory replacement is one option, there may be other alternatives we can explore to help find a more cost-effective solution. We’d love the opportunity to discuss this further and see how we can assist. Please feel free to reach out so we can go over your options. Thank you, White Allen Volkswagen
TYPE:ServiceMODEL:TiguanYEAR:2021
White Allen’s Service department is superior for a reason, both Tim and Zack are amazing. The people they have really set them apart.
03-17-2025
Kaitlyn, Thank you so much for your kind words and for taking the time to leave such an amazing review! We’re thrilled to hear that Tim, Zach, and the rest of our service team provided you with a superior experience. We strive to go above and beyond for every customer, and it’s great to know that our efforts are making a difference. We appreciate your feedback and are grateful for your support. Look forward to assisting you again in the future! Best regards, White Allen Volkswagen Service Department
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2018
TYPE:ServiceMODEL:TiguanYEAR:2018
The entire staff is always friendly and helpful . . . great attitude and very much appreciated by customers. This includes technicians, parts personnel service advisors, and managers.
03-10-2025
Guy, It is always our pleasure to be able to service your Tiguan. We greatly appreciate your feedback, recognition, and loyalty! Thank you, White Allen Volkswagen
TYPE:ServiceMODEL:TiguanYEAR:2019