TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
Briston was great and made buying a vehicle online so easy. Went above and beyond and drove it to us
Average Score (178 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2023
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:SalesMODEL:Golf RYEAR:2024
People friendly and informative. Open for discussion and not over whelming.
TYPE:ServiceMODEL:TiguanYEAR:2021
Was disappointed that a preexisting issue with my vehicle was not covered by the dealership. I bought this vehicle from White Allen and the only service to this vehicle was the service appointment I was here for. Right front tire had been cross threaded and they had to replace the wheel hub. I still feel White Allen should have covered this.
11-15-2024
Keith, Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns. Our goal is to provide excellent service, and we regret that this issue wasn’t resolved to your satisfaction. We’ll review your case further to ensure we can address it appropriately. Please feel free to contact our service team if you’d like to discuss this in more detail. Thank you for your time, White Allen Volkswagen
TYPE:ServiceMODEL:ArteonYEAR:2023
The service team was professional, showed concern for my time, and made every effort to expedite my service needs.
11-13-2024
Mr. Mcdonald, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had such a positive experience with our service team. It’s great to know that Tim, Zach, and Briston were able to make your visit seamless and ensure your VW Arteon received the care it deserved. We truly value your feedback and will be sure to pass along your kind words to the team. Thank you, White Allen Volkswagen
TYPE:ServiceMODEL:AtlasYEAR:2022
Honestly the service rep I felt with was wonderful. The result of my visit was horrible. I was told that my PCV valve was broken and causing the oil leak and I was out of warranty. The replacement cost 1500. + 200 shop fee. Then I asked how long to fix it, no estimate as the part is on back order. I asked about why that was and am told we are replacing a lot of them. My response, so if the part is breaking on that many vehicles that the part can’t be found then why is it not a recall? I have taken it to two other independent certified VW mechanics quoting a price of 900 to fix and that this faulty part could have started an engine fire because the oil was leaking into combustible areas of the engine. I won’t be back to ever buy a VW product again as the company doesn’t take responsibility for faulty parts and possible harm to my vehicle or my family’s safety. I have reported this to the NHTSA as well as to BBB.
11-11-2024
Mrs. Clark, Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to review your concerns. We always strive to provide the best service possible, and we take all customer feedback seriously. Our team works within the guidelines set by the manufacturer to ensure the safety and reliability of all vehicles. Please don’t hesitate to contact us directly if you have any further questions or need clarification, or would like to have repairs performed. Thanks, White Allen Volkswagen
TYPE:SalesMODEL:Golf GTIYEAR:2024
Whole process went smoothly and quickly, drove home in my GTI the same afternoon we went to look at one.
TYPE:SalesMODEL:JettaYEAR:2024
I waited 2.5 hours after choosing the car to sign lease agreement. If this is common it should have been communicated.