TYPE:ServiceMODEL:TaosYEAR:2023
I waited 3 hours for an oil change and tire rotation. No explanation given except short staffed and it's a revolving door around here
Average Score (187 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
08-18-2025
Tammy, We apologize for the experience you dealt with. We are always reviewing our processes to speed up the wait times. A team member will be reaching out shortly to discuss further. Thank you, White Allen Volkswagen
TYPE:SalesMODEL:AtlasYEAR:2025
Cars on the lot and show room was clean and organized, the sales consultant that helped us was Paige, she was extremely helpful, friendly, and fun to work with. We didn't feel pressured to buy anything, but she was able to answer all our questions and after the deal was completed she stay after hours to show us all the ends and outs of our new car. We can will be going back. OH and They have slushies 😆 🤣
08-18-2025
Hi Christopher, Thank you for the great feedback! Paige appreciates the kind words. Please let us know if there's anything else you need. Thanks again and have a great week!
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:ServiceMODEL:TiguanYEAR:2022
I dropped my car off on Monday, August 4th for an 8:00am appointment on Tuesday, August 5th. At no time was I told that my appointment would be considered a drop-off appointment and they would get to it when they were able to. They did not look at my car until Wednesday, August 6th until after 2:00pm. I was contacted by Jesse around 9:00am on Wednesday and he told me that they transferred my car to a different technician and he would be working on it soon. When speaking with both the service manager, Zack and General Manager, Jason Bickett, I was told by them it was looked at before that which was a lie. As I have data from my phone as well as the information that Jesse shared with me. Jason, informed that he was unsure where I got that information and when I told him from my phone and from Jesse and shared that Jesse no longer worked for the company. Every time I use the service department at White Allen, I feel like I get the runaround and and have had nothing but bad experiences since I have brought my car there.
08-12-2025
Jesse, Thanks for your feedback... We're sorry to hear about your experience and understand your concerns. We always aim to provide clear communication and quality service, and we regret that you left feeling frustrated. Your comments have been noted and shared with our team as we continue working to improve. Sincerely, White Allen Volkswagen
TYPE:ServiceMODEL:TiguanYEAR:2023
Scheduling was easy and the employees were kind and helpful.
08-12-2025
Terry, We really appreciate your feedback! Thank you for allowing us to service your Tiguan. If anything ever were to come up, please don't hesitate to reach out! Take care, White Allen Volkswagen
TYPE:ServiceMODEL:ID.4YEAR:2021
Fixed everything, I think
08-06-2025
Robert, We greatly appreciate the feedback, and are happy to hear your ID.4 is completely fixed! Thank you for your business. Take care, White Allen Volkswagen
TYPE:ServiceMODEL:Jetta GLIYEAR:2020
TYPE:ServiceMODEL:AtlasYEAR:2019
Friendly staff
08-01-2025
Keith, Appreciate the feedback, always a pleasure having the chance to work on your Atlas! Take care, White Allen Volkswagen
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:SalesMODEL:JettaYEAR:2025