TYPE:ServiceMODEL:TiguanYEAR:2019
Average Score (175 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2022
I dropped my car off on Monday, August 4th for an 8:00am appointment on Tuesday, August 5th. At no time was I told that my appointment would be considered a drop-off appointment and they would get to it when they were able to. They did not look at my car until Wednesday, August 6th until after 2:00pm. I was contacted by Jesse around 9:00am on Wednesday and he told me that they transferred my car to a different technician and he would be working on it soon. When speaking with both the service manager, Zack and General Manager, Jason Bickett, I was told by them it was looked at before that which was a lie. As I have data from my phone as well as the information that Jesse shared with me. Jason, informed that he was unsure where I got that information and when I told him from my phone and from Jesse and shared that Jesse no longer worked for the company. Every time I use the service department at White Allen, I feel like I get the runaround and and have had nothing but bad experiences since I have brought my car there.
08-12-2025
Jesse, Thanks for your feedback... We're sorry to hear about your experience and understand your concerns. We always aim to provide clear communication and quality service, and we regret that you left feeling frustrated. Your comments have been noted and shared with our team as we continue working to improve. Sincerely, White Allen Volkswagen
TYPE:ServiceMODEL:TiguanYEAR:2023
Scheduling was easy and the employees were kind and helpful.
08-12-2025
Terry, We really appreciate your feedback! Thank you for allowing us to service your Tiguan. If anything ever were to come up, please don't hesitate to reach out! Take care, White Allen Volkswagen
TYPE:ServiceMODEL:ID.4YEAR:2021
Fixed everything, I think
08-06-2025
Robert, We greatly appreciate the feedback, and are happy to hear your ID.4 is completely fixed! Thank you for your business. Take care, White Allen Volkswagen
TYPE:ServiceMODEL:Jetta GLIYEAR:2020
TYPE:ServiceMODEL:AtlasYEAR:2019
Friendly staff
08-01-2025
Keith, Appreciate the feedback, always a pleasure having the chance to work on your Atlas! Take care, White Allen Volkswagen
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:SalesMODEL:JettaYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2018
Excellent care by the service advisor Chad, and thw work was done efficiently and professionally.
07-30-2025
Peter, We appreciate the great review and are happy to hear the service provided by Chad was appreciated! We take pride in servicing your Tiguan. Take care, White Allen Volkswagen
TYPE:ServiceMODEL:TiguanYEAR:2019
Zach & Jesse were great, as always! Completed the maintenance visit as promised and kept me informed along the way.
07-21-2025
Jim, Thank you for your feedback and for your time. Hope you enjoy your recently serviced Tiguan! Take care, White Allen Volkswagen