The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Maggie R.06-24-2025
TYPE:ServiceMODEL:TiguanYEAR:2021
You are getting this rating because you refuse to leave me alone because you are desperate to increase your online rating that is doing poorly. The biggest issue I had with your company is that I scheduled an appointment on a Tuesday for the next day. White Allen had over 24 hrs to inform me that you do not have wait appointments after 4:30, so I leave early from work to make my appointment at 4:30 only be to be told that I'm SOL for getting my oil changed because "we don't take appointments after 3:30" well hate to break that mystical bubble but I had an appointment scheduled. after arguing with me they decided to finally look into the issue on their system to see I was correct and had a appointment but now the mechanics were going to be leaving at 5 so there was nothing they could do. I would be less mad if they had attempted to ask a mechanic to stay an hour late and do my oil change, they still would have been closed by the same time they typically do. Then because I still needed an appointment to get my oil changed, I looked at the man "helping" me after he dismissed me rather rudely that I would still like to make an appointment for asap because it still needed to be changed. The team is the worst level of problem-solving capabilities that I have ever seen. Which is staying a lot. If they had been willing to ask a mechanic to stay late or say I'm sorry about this inconvenience but we have these availabilities tomorrow that would have been so much better than looking at me like I'm the idiot.
06-25-2025
Maggie,
From the creation of the appointment, check in with the advisor, problem solving capabilities at the time, communication, and follow through, it definitely sounds like none of the processes we have in play to prevent this worked as it should. We will be reviewing, and addressing this with the team moving forward. Scheduling is set up so that any appointment scheduled after 3:30pm, is to be worked on the following day - given how long these vehicles can take to service now. We apologies that the communication of that fell through - and we greatly appreciate your feedback on what happened.
Take care.
Andrew T.06-24-2025
TYPE:ServiceMODEL:TiguanYEAR:2022
Diana L.06-23-2025
TYPE:ServiceMODEL:JettaYEAR:2019
I was greeted promptly by Chad, who remembered me from past experiences. He thoroughly went over my vehicle's history and told me what to expect.
06-24-2025
Diana,
Thank you for taking the time to share your experience. We're glad to hear that Chad was able to assist you and that the visit met your expectations. It’s always nice to reconnect with returning customers, and we appreciate you mentioning the waiting area as well. We’re grateful for your continued business and look forward to seeing you next time.
White Allen Volkswagen
Wylie R.06-22-2025
TYPE:ServiceMODEL:Golf GTIYEAR:2022
over 3 hours waiting to do an oil change, tire rotation, and comply with 2 recalls. this is an excessive amount of time.
06-23-2025
Wylie,
Thank you so much for taking the time to leave us feedback. We are sorry to hear it took longer than expected. Sometimes with those recalls/software updates, we rely on an internet connection outside of the dealer. Moving forward, we will review what we can do/say before starting to prevent this.
Thank you, hope all is well with the work completed.
White Allen Volkswagen Service
Josh G.06-17-2025
TYPE:ServiceMODEL:ID.4YEAR:2023
Fast scheduling and quick turn around
06-18-2025
Josh,
We appreciate you leaving us feedback, and for servicing your vehicle with us. Glad to hear everything went smoothly.
Take care,
White Allen Volkswagen
Lyle J.06-17-2025
TYPE:ServiceMODEL:Golf GTIYEAR:2023
The people at White Allen are great, the facility is nice, and the experience is always generally enjoyable.
06-18-2025
Lyle,
Thank you so much for your detailed review! We definitely understand, and many of us are the same way here. We will take your feedback, and implement that into our service check in, to ensure we are providing a satisfactory service!
Thank you for servicing with us,
White Allen Volkswagen
Paulette T.06-17-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Larry W.06-15-2025
TYPE:ServiceMODEL:JettaYEAR:2024
David G.06-14-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Susan W.06-08-2025
TYPE:ServiceMODEL:TaosYEAR:2023
Staff were very helpful and accommodating
06-09-2025
Hi Susan,
Thank you for the kind words about our staff. Please let us know if there's anything else you need. We look forward to serving you in the future!
