TYPE:ServiceMODEL:JettaYEAR:2020
Service staff are all very friendly, accommodating, and took ownership of the work that needed to be done. Work was done efficiently and in a timely manner.
Average Score (175 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2019
Tim was transparent and honest. He kept his word and made a horrible ordeal into and easy experience
06-05-2025
Elissa, Thanks you so much for the kind words and feedback! We’re really glad to hear Tim was able to help and make a tough situation easier for you. Honesty and keeping our word are big priorities for us, so it’s great to hear that came through. We appreciate you taking the time to share your experience! Take care, White Allen Volkswagen
TYPE:ServiceMODEL:AtlasYEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2023
What I found was that i felt talked down to as a single woman. Coming to any car dealership as a single woman is intimidating, and unfortunately this experience validated those feelings
05-28-2025
Hi Caeleigh, Thank you for your feedback. We are truly sorry to hear that your experience at our dealership made you feel talked down to. No one should ever feel that way—especially in a setting that should feel welcoming and respectful. We take all feedback as an internal way to improve how we serve all our customers. Again, thank you for sharing this, Caeleigh. We hope we can earn back your trust, and will review everything with our team. Warm regards, White Allen Volkswagen
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The service level, hospitality and facilities.
05-27-2025
Thank you for stopping in for service with us, and for taking the time to leave us feedback! We appreciate you. Take care, White Allen Volkswagen
TYPE:ServiceMODEL:TaosYEAR:2024
The service was great, the people were very friendly and informatve. The appointment took a little longer than I was expecting.
05-27-2025
Andrew, We appreciate you stopping in for service, and taking the time to leave us feedback about your service. We are always reviewing processes to understand how we can improve the wait times. Take care, White Allen Volkswagen
TYPE:ServiceMODEL:TiguanYEAR:2022
I was taken care of from the minute I dropped the car off, until pick up.
05-23-2025
Leslie, Glad to hear everything went well, and all your concerns are resolved. We appreciate you coming in for service, and for taking the time to leave us feedback! Take care, White Allen Volkswagen.