TYPE:ServiceMODEL:JettaYEAR:2020
Average Score (175 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2021
TYPE:ServiceMODEL:ArteonYEAR:2023
Even though my service took longer than expected, the staff was very accommodating and involved.
05-05-2025
Thomas, Thank you for taking the time to share your experience with our team. We truly appreciate your patience during the unexpected delay and are glad to hear that Zach, Tim, and Jesse were able to keep you informed and supported throughout the process. Your feedback means a lot to us, and we'll be sure to share your kind words with the team. Thanks again for stopping in, Take care, White Allen Volkswagen
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2022
TYPE:ServiceMODEL:ArteonYEAR:2019
Excellent service. Kept me updated. Hopefully next time I won't be such a pain for the service deparment.
04-30-2025
Allison, Thank you so much for your kind words! We're glad you had a positive experience with our service team and that we could get your Arteon taken care of as soon as the warranty approval came through. You were never a pain—just a valued customer, and we appreciate your patience during the process. We look forward to seeing you next time (hopefully with even smoother turnaround)! Take care, White Allen Volkswagen
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:ServiceMODEL:JettaYEAR:2020
After reviewing the work completed I'm not sure it was actually necessary. On top of that the amount charged was way outside of what I would consider reasonable both for the labor and the parts. In the end the work they completed wasn't even to resolve the issue I brought the car in for.
04-28-2025
Amanda, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you’re not satisfied with your recent service experience. The repair we performed involved a specialized wiring issue, which can be complex and often requires detailed diagnostics and custom work not typically associated with standard repairs. These types of services can sometimes involve higher labor costs due to the expertise and time involved. That said, we always aim to ensure our customers understand the work being recommended and the associated costs before proceeding. We're also committed to resolving the original concerns that bring customers in, and we're sorry if you feel this wasn’t fully achieved in your case. We’d appreciate the opportunity to speak with you directly to better understand your concerns and see how we can make things right. Thank you, White Allen Volkswagen
TYPE:ServiceMODEL:JettaYEAR:2024
I brought my VW in for a routine check and asked if certain edits things could be checked. My concerned were given special diagnostic attention. I very much appreciated my concerned being addressed and not ignored.
04-25-2025
Constance, Thank you so much for taking the time to leave us a review! We always appreciate hearing how we do, and it's our pleasure to be able to get your concerns addressed, and that you were pleased with the service provided! Thank you for coming in, and allowing us to service your Jetta! Take care, White Allen Volkswagen
TYPE:ServiceMODEL:AtlasYEAR:2019
I appreciated the loaner vehicle that made things significantly more convenient for our family and children. The car was finished well ahead of the requested completion time. I was not pressured or "upsold" on any services or items. I also had to grab a few parts (bulbs, filters) and that experience was extremely quick.
04-25-2025
Daniel, Thank you so much for leaving us a review! We always appreciate hearing how we do, and it's our pleasure to be able to provide you loaner, when they are available. We are glad things worked out, and that your pleased with the service provided. Enjoy your Atlas, if anything comes up, please feel free to reach out! Take care, White Allen Volkswagen